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Warranty

Warranty Promotion

Izen wants to provide the best in class post-sales services to our customers. We make our commitment to serve you and our product is 100% made in Korea with highest standard of quality。

Not only we provide the first year 100% full professional services，　Izen provides a VIP Membership service to our customers, All customers will be entited to our Silver VIP Member for free of charges.

Silver VIP Member (Free, started 1st June 2011)

1st year - 100% Labor and Spares warranty

2nd&3rd years - 50% spare parts warranty

Gold VIP Member

1st year - 100% Labor and Spares warranty

2nd&3rd years - 75% spares parts warranty

-( User Upgrade 1400 pts or $400 )

Platinium VIP Member

1st year - 100% Labor and Spares warranty

2nd&3rd years - 100% spares parts warranty

-( User Upgrade - 2500 pts or $700 )

Started from the 2nd year, Technician inspection fees needed to be paid each time depended on location. Started at $350 - $450. (850pts)Please contact us at

3543-0488.

How to Earn Pts:

$10 = 1pt, earn pts by purchase or referral. Both buyer and one referee can earn pts at the same time.

All VIP member will have Product Discount.

Please call us or email us at cs@izenbidet.com for upgrade procedure.

Customer Maintenance

. We need your help to maintain it with good condition.

1. Please clean your bidet with water. Recommend twice a week or more.

1. During the cleaning, please turn off the power, push the side drain button to slide out the bidet a half way, it is better to clean the hidden area at the back and under the bidet regularly. Be careful to all cable connections.

2. Please don't excret during the nozzle coming out for cleansing. It must be maintained in good condition withour making any dirt on the nozzle.

Without seating on bidet, press the "Posterier button" for three more seconds, the nozzle will be coming out without splashing. It is on maintenance mode for you to make an extra cleaning for the nozzle. You can use a toothbrush to clean. (For IB-7500R, please press the "Posterior" at at the middle of side buttons)

Warranty

Our products is fully 100% made in Korea and supreme Korea's export quality. We are confidence that each bidet has been tested thoroughly before shipped to customer.

However, the best maintenance cannot be achieved without your support. Please clean your bidet regularly. (suggested once a week)

1. The bidet can be slided out a bit for cleaning the bottom back. Please turn off the electricity and press the installed button before sliding out. Be careful the water pipe and electricity cord.

2. Please clean the nozzle with toothbrush, the nozzle will come out by pressing the posterier wash button at your bidet for more than 3 seconds. (Don't press the button in remote unit)

All of our bidets are come with three year limited warranty terms. Surely, the total customer satisfaction is our first priority.

1st-year - Full maintenance included labor and spare parts charge.

For rural locations, we need to charge $100 for transportation. Please accept our apology for not able to compensate this extra cost.

2nd year - Include spare parts (not include the outer parts)

Other terms:

1. Izen warrants its products to be free from manufacturing defects under normal use and service for a period of one (1) year from date of purchase. This warranty is extended only to the ORIGINAL PURCHASER.

2. Izen’s obligations under this warranty are limited to repair or replacement, at Izen’s option, of products or parts found to be defective, provided that such products were used in accordance with instructions. Izen reserves the right to make such inspections as may be necessary in order to determine the cause of the defect. Izen will not charge for labor or parts in connection with warranty repairs or replacements.

3.This warranty does not apply to the following items:

a. Damage or loss sustained in a natural calamity such as fire, earthquake, flood, thunder electrical storm, etc.

b. Damage or loss resulting from any unreasonable use, misuse, abuse, negligence, or improper maintenance of the product.

c. Damage or loss resulting from removal, improper repair, or modification of the product.

d. Damage or loss resulting from sediments or foreign matter contained in a water system.

e. Damage or loss resulting from improper installation or from installation of a unit in a harsh and/or hazardous environment.

This written warranty is the only warranty made by Izen. Repair or replacement as provided under this warranty shall be the exclusive remedy available to the purchaser. Izen shall not be responsible for loss of the product or for other incidental, special or consequential damages or expenses incurred by the purchaser, or for labor or other costs due to installation or removal, or costs of repairs by others, or for any other expense not specifically stated above. Except to the extent prohibited by applicable law, any implied warranties, including that of merchantability or fitness for use, are expressly limited to the duration of this warranty.

Warning! Izen shall not be responsible or liable for any failure of, or damage to, this plumbing product or product component caused by either chloramines in the treatment of public water supply or in-tank bowl cleaners containing chlorine (calcium hypochlorite).

Note: The use of high concentration of chlorine or chlorine related products can seriously damage the fittings. This damage can cause leakage and serious property damage.

Certification

We are 100% made in Korea Bidet. We are confidence with our products which are valuable and heathy to our customer.