2016年1月1日購買後開始生效。

只限香港顧客保養:所有經我們網站購買可有7天退貨保証,但必需沒有安裝及保留原裝盒,退回觀塘退貨中心。

如安裝了,因衛生問題不可退貨,但在10天內經間單測試仍有問題,我們會送上新機,請保留原裝盒10天。

購買後請登記我們網站及清楚保養條款。

IB7500Cal, IB3200R – 4年有限保養

第1年 – 100%維修費及零件保養.

第2-4年- 50% 零件保養.維修費$500-$700.

IB740, IB9700R -3年有限保養

第1年 – 100%維修費及零件保養.

第2-3年- 50% 零件保養. 維修費$500-$700.

購機日起12個月內提供免費保養服務,其條件及細則如下:

  1. 保養只適用於香港。
  2. 第2年開始,按不同產品有加長保養。
  3. 除在本公司購買或經公司出貨外,任何網購商店均不獲本公司認可保養。
  4. 如產品曾經由非本公司技術人員改換或維修;或曾因錯誤操作、疏忽使用、意外事件、受天然災害、使用非正品的零件或消耗品而引致損壞;或不正確的安裝;或使用稀釋劑等有機溶劑導致的損毀及變形;或貨品上之編號曾被修改等,保養將自動失效。
  5. 本公司不負責任何由於產品損壞而招致直接或間接之損失。
  6. 本保用細則內容若有修改,恕不另行通知。
  7. 如本規範之中英文版有差異時,應以中文為準。

Izen Bidet warrants its products to be free from manufacturing defects under normal use and service for a period of one (1) year from date of purchase. This warranty is extended only to the ORIGINAL PURCHASER.

Our obligations under this warranty are limited to repair or replacement, at Izen Bidet’s option, of products or parts found to be defective, provided that such products were properly installed and used in accordance with instructions. Izen International Ltd reserves the right to make such inspections as may be necessary in order to determine the cause of the defect. Izen International will include the necessity charge for labor or parts in connection with warranty repairs or replacements. Izen International Ltd is not responsible for the cost of removal, return and/or reinstallation of products.

This warranty does not apply to the following items:

Damage due to installation caused by drainage flooding issues.
Damage or loss sustained in a natural calamity such as fire, earthquake, flood, thunder electrical storm, etc.
Damage or loss resulting from any unreasonable use, misuse, abuse, negligence, or improper maintenance of the product.
Damage or loss resulting from removal, improper repair, or modification of the product.
Damage or loss resulting from sediments or foreign matter contained in a water system.
Damage or loss resulting from improper installation or from installation of a unit in a harsh and/or hazardous environment

To obtain warranty repair service under this warranty, you must provide a standard checking and reset procedure state in our FAQ page. After second years, there is a technician inspection fee per visit. The technician will inform the spares cost and total repairing fee. Customer needs to agree the fixed spares parts will have 3 months warranty. Within the 3 months of the repair day, if other parts are malfunction, the inspection fee and repair fee are required.

This written warranty is the only warranty made by Izen Bidet. Repair or replacement as provided under this warranty shall be the exclusive remedy available to the purchaser. We shall not be responsible for loss of the product or for other incidental, special or consequential damages or expenses incurred by the purchaser, or for labor or other costs due to installation or removal, or costs of repairs by others, or for any other expense not specifically stated above. Except to the extent prohibited by applicable HK law, any implied warranties, including that of merchantability or fitness for use, are expressly limited to the duration of this warranty. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you.

Warning! We shall not be responsible or liable for any failure of, or damage to,  this plumbing product or product component caused by either chloramines in the treatment of public water supply or in-tank bowl cleaners containing chlorine (calcium hypochlorite).

Note: The use of high concentration of chlorine or chlorine related products can seriously damage the fittings. This damage can cause leakage and serious property damage.

Return Policy

Bidet seat which have been installed or used are non-refundable due to governmental regulations pertaining to personal hygiene products. Izen Bidet cannot accept product returns if the installation hardware kit has been installed or if other signs of use are detected.

How to obtain service:

To obtain repair service under this warranty, you must contact us to provide your production serial no. at the back of bidet with a copy of your original receipt.

Disclaimer

This is not a medical device. This product is not intended to diagnose, treat, cure or prevent any disease. Consult your physician before using this product for the purposes of alleviating medical symptoms or conditions. Improper use of this product may result in adverse results. Do not use this product other than for the indicated uses of enhanced personal hygiene.