Local Hong Kong orders

Normally, we provide the free local delivery for Hong Kong customers, however; for some remote area i.e Discovery Bay/Park Island, there will be some delivery cost. We will deliver to the local customer within one business day or customers can schedule the best delivery, please contact us to arrange.

International orders – Standard Shipping

We only accept the order for those countries without against other izen products distributors, please feel free to enquiry if your country is eligible. Before the order, we will calculate the best shipping cost and inform you with an invoice.

International orders – Express Shipping

The cost is higher, however; the shipment will fast to us Express Post/EMS. We inform you if you need to use the express post for some countries where the standard post is not available.

Order Tracking

To check the status of the shipment, please visit hongkongpost_tracking and enter the tracking number which we sent to you.

Payment

We accept the Paypal payment for the International Shipping order, however; since different countries have different shipping cost. We need to finalize the total cost before sending you the invoice. Please send us the message for which country you want to ship.

International Delivery Times and Cost

Orders placed after 9:00am Monday to Friday (Hong Kong time) using our express shipping method will be processed the next business day.

Orders placed using our standard shipping will be processed within 2 business days.

Import Taxes & Duties

Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the regarding destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Izen International Ltd. For further details of charges, please contact your local customs office.

In some occasions packages may be delayed due to custom clearance.

Customs & Regulations

Customers should check local postal regulations for restricted items, as Suburban cannot be held liable for any items that are not accepted into the regarding country.

Coupon and Free Shipping

We will have different promoted coupon occasionally, however; free shipping coupons cannot be applied in conjunction with promotional or discount coupons. Your order will be shipped using our standard shipping method.