Valid for ALL Purchases since 1-January-2016.

Please noted for HONG KONG location only: All purchases thru our website shop can have 7 days return warranty if you have NOT installed the bidet, please keep the bidet in package. If you installed the bidet within 10 days and find any mal-functions with our simple check procedure, we will send a NEW one for your replacement, please keep the package box for AT LEAST 10 days. Thanks.

For International customers who purchased from Izen International Ltd : Please contact us by email cs@izenbidet.com or WhatsApp 852-54224286 for fully supports.

Don’t miss the warranty. Please register on our website. Many Thanks for your support too.

4 years limited full warranty : IB7500Cal, IB3200R

100% Coverage of all parts and labor for the entire product for the first year from original date of purchase
50% Coverage of all parts for the entire product for the second year to the fourth year from original date of purchase, labor cost depend on the location from $500-700.

3 years limited full warranty : IB740, IB9700R

100% Coverage of all parts and labor for the entire product for the first year from original date of purchase
50% Coverage of all parts for the entire product for the second year to the third year from original date of purchase, labor cost depend on the location from $500-700.

Izen Bidet warrants its products to be free from manufacturing defects under normal use and service for a period of one (1) year from date of purchase. This warranty is extended only to the ORIGINAL PURCHASER.

Our obligations under this warranty are limited to repair or replacement, at Izen Bidet’s option, of products or parts found to be defective, provided that such products were properly installed and used in accordance with instructions. Izen International Ltd reserves the right to make such inspections as may be necessary in order to determine the cause of the defect. Izen International will include the necessity charge for labor or parts in connection with warranty repairs or replacements. Izen International Ltd is not responsible for the cost of removal, return and/or reinstallation of products.

This warranty does not apply to the following items:
Damage or loss sustained in a natural calamity such as fire, earthquake, flood, thunder electrical storm, etc.
Damage or loss resulting from any unreasonable use, misuse, abuse, negligence, or improper maintenance of the product.
Damage or loss resulting from removal, improper repair, or modification of the product.
Damage or loss resulting from sediments or foreign matter contained in a water system.
Damage or loss resulting from improper installation or from installation of a unit in a harsh and/or hazardous environment

To obtain warranty repair service under this warranty, you must provide a standard checking and reset procedure state in our FAQ page. After second years, there is a technician inspection fee per visit. The technician will inform the spares cost and total repairing fee. Customer needs to agree the fixed spares parts will have 3 months warranty. Within the 3 months of the repair day, if other parts are malfunction, the inspection fee and repair fee are required.

This written warranty is the only warranty made by Izen Bidet. Repair or replacement as provided under this warranty shall be the exclusive remedy available to the purchaser. We shall not be responsible for loss of the product or for other incidental, special or consequential damages or expenses incurred by the purchaser, or for labor or other costs due to installation or removal, or costs of repairs by others, or for any other expense not specifically stated above. Except to the extent prohibited by applicable HK law, any implied warranties, including that of merchantability or fitness for use, are expressly limited to the duration of this warranty. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you.

Warning! We shall not be responsible or liable for any failure of, or damage to,  this plumbing product or product component caused by either chloramines in the treatment of public water supply or in-tank bowl cleaners containing chlorine (calcium hypochlorite).

Note: The use of high concentration of chlorine or chlorine related products can seriously damage the fittings. This damage can cause leakage and serious property damage.

Return Policy

Bidet seat which have been installed or used are non-refundable due to governmental regulations pertaining to personal hygiene products. Izenf Bidet cannot accept product returns if the installation hardware kit has been opened or if other signs of use are detected.

How to obtain service:

To obtain repair service under this warranty, you must contact us to provide your production serial no. at the back of bidet with a copy of your original receipt.

Disclaimer

This is not a medical device. This product is not intended to diagnose, treat, cure or prevent any disease. Consult your physician before using this product for the purposes of alleviating medical symptoms or conditions. Improper use of this product may result in adverse results. Do not use this product other than for the indicated uses of enhanced personal hygiene.